By clicking on the check box at checkout and/or purchasing any products from www.lbbjkt.com, you agree to the following terms and conditions, which apply to all purchases you make on the website. You acknowledge that you are entering into a binding agreement with Life Behind Bars™, a trade name under the company "Lentera Bara Berkarya, PT."
The Website is jointly operated by Lentera Bara Berkarya, PT at Ruko Tol Boulevard Blok B30, Rawa Buntu, Serpong, Tangerang Selatan 15318, and Blue Star Trading Limited registered at RM C, 6/F, World Trust Tower 50 Stanley Street Central HK
Please ensure that you read these terms carefully and check that the details on the order and these terms are complete and accurate, and then submit your order. If you think that there is a mistake or require any changes, please call us to discuss. We generally aim to confirm any changes in writing to avoid any confusion as to what your updated order is.
We amend these terms from time to time. Every time you place an order with us, the terms in force at the time of your order will apply to the contract between you and us.
Price and Product Terms
We strive to give accurate and up-to-date information about products and prices. We do not guarantee that there will be no errors in the description and/or pricing of the products or the availability of products if you wish to place an order to purchase them.
We do not guarantee if there will be an inaccuracy between the product colors on your screen and the actual colors of the product, as it may depend on your computer or mobile system and settings.
We do our best to present the most updated photos of our product. However, some photos might not be the latest photos of that product version. The description of every product is always updated according to the latest product version.
We reserve the right to modify the information about products displayed on our site, including prices, descriptions, and availability.
We do our best to accept orders. However, we may refuse an order in certain cases, for example, if: (i) The product is no longer available or out of stock or (ii) there is an error on our site relating to the product that you ordered, such as regarding the price or description displayed.
If this happens, we will contact you to let you know. If you have already made any payment in advance, we contact you and continue with the refund if you decide to cancel the order.
All prices are listed in USD. Shipping fees, handling charges, and any applicable import taxes or duties are not included and will be the responsibility of the recipient.
Payment Terms
For international customers, payments are processed via PayPal or Lianlian. Payment must be made in the currency indicated on your order before submission. If you require further assistance regarding your payment, please contact us at info@lbbjkt.com.
Your product will be shipped once payment is completed. If we do not receive payment within 12 hours of your order, it will be automatically cancelled.
Shipment Terms
You agree to pay any shipping and handling charges shown at the time you place an order. We reserve the right to increase, decrease, or eliminate the shipping and handling charges from time to time, but we will notify you of the charges applicable if there are any changes or extended surcharges before scheduling a shipment.
Extended Surcharge appears as a cost that our carrier charges to send a package to a specific destination that is deemed outside their normal service area, which is usually called Remote Area Delivery or Extended Area Surcharge. These additional charges only appear when the address/destination is outside the carrier's normal service area and only appear when we schedule a pickup through the carrier's website. Therefore, we're not including them in the shipping cost on our website. Our customer service team will reach out to you with this information before proceeding with the order pickup, and they will give you some suggestions to proceed with the shipment.
We will ship your order on the same day or the next day if the payment is done or accepted. No shipment will be processed on the weekend or holiday. If there’s a delay or problem with your order, we will contact you through email as soon as possible. A tracking number will be sent through your email soon after the order is dispatched.
We use trusted international shipping carriers to deliver your order. All international shipments are handled via UPS Express Saver and DHL.
Orders will be shipped on the same day or within 3 business days (3×24 hours) if the items are in stock and payment has been confirmed. Our international shipping schedule is every Monday, Wednesday, and Friday.
Shipping rates do not include taxes, duties, or any other import charges imposed by the destination country. These fees will be billed separately by the courier upon delivery.
Estimated delivery times:
UPS: 3–5 working days
DHL: 4–6 working days
Delivery times may vary depending on your location and the selected carrier. Please note that we are not responsible for delays caused by customs, local delivery issues, or force majeure.
Different countries apply different regulations regarding import taxes; for example, in the US, imports that have a value of under $800 will not get taxed. Importing to the EU countries from outside the region (non-EU) with specific value will be subject to tax. You can also check the information about taxation for ordering goods outside the EU here. We suggest you check with your local customs agency about the regulation regarding taxation before placing an order or contact us at info@lbbjkt.com. Unfortunately, any duties, taxes, or other import charges that might be levied by the importing country will be the buyer’s responsibility.
All orders will be shipped to the customer’s address via our international shipping partners, UPS and DHL. These carriers will attempt delivery and may contact the recipient in case of delivery issues. However, if the package remains undeliverable after all attempts, and no further instruction is given, it may be considered lost or destroyed by the courier. In such cases, the order will not be refunded.
Once an order has been dispatched, any requests for rerouting must be coordinated directly by the customer with the respective shipping carrier. As we do not maintain shipping accounts with UPS, DHL, or other carriers in the destination country, we are unable to initiate rerouting on behalf of customers. Please be advised that rerouting may incur additional charges, which are solely determined by the carrier.
While we are not liable for unclaimed, refused, or undeliverable packages sent to the address provided at checkout, we are committed to assisting customers in resolving any shipping-related issues to the extent reasonably possible. If a problem arises, please contact us, and we will make reasonable efforts to support you in finding a solution.
We strongly recommend verifying the accuracy of all shipping information before placing an order and ensuring that someone is available at the delivery address to receive the package.
Warranty Terms
Your bag is covered with a lifetime warranty against defects. If you experienced an issue caused by a manufacturing defect, we will repair or replace the bag with a new unit free of charge. This does not cover normal wear and tear, abusive usage, or any alteration/permanent customization. The warranty only covers the product, excluding the content of the bag. For example books, electronics, etc., the user is responsible for keeping their items safe.
If you want to claim your warranty, please email it to info@lbbjkt.com. Please provide a thorough explanation and include clear pictures of the defective point from multiple angles as well as proof of purchase, such as your online order code or a picture of the receipt. Once your claim has been approved, you will then be given an instruction to either send the bag to our retail partner where you bought the bag or send it back to one of our Indonesian workshops for repair.
Return Terms
If you are not satisfied with the product or there is a defect on it during the 14 days since the order arrived, you may return it for a full refund, provided it is in the same condition as it was received and packed in its original packaging, including the box and tags. Your money will be returned when we receive the product. Please note that it can take up to 2 weeks to process your return once we receive the items back.
This 14-day return policy only applies for purchases directly from our webstore. If you purchase the product from one of our retail partners, you’ll need to contact them directly, and they reserve the right to implement their own return policy. Original shipping costs are not refunded, and customers are responsible for return shipping.
To begin processing a return, please email us at info@lbbjkt.com and provide the necessary data, such as your online order code. Once verified, you’ll then be instructed to send the product to us.
Our Intellectual Property
Life Behind Bars, LBBJKT, lbbjkt.com, and other marks indicated on our site are registered trademarks of Lentera Bara Berkarya, PT., or its subsidiaries, registered in Indonesia and other countries. lbbjkt.com Graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Lentera Bara Berkarya, PT. or its subsidiaries. Lentera Bara Berkarya, PT trademarks and trade dress may not be used in connection with any product or service that is not LBB’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Life Behind Bars™. All other trademarks not owned by Life Behind Bars™ or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lentera Bara Berkarya, PT, or its subsidiaries.
Governing Law
These Terms of Service and all related transactions conducted through Life Behind Bars shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
For payment processing services provided through LianLian Global, such services are subject to the terms and conditions of LianLian and are governed by the laws of Hong Kong.